Refund & Cancellation Policy

Last updated: 2026-07-22

This policy explains how you cancel your Piccard Pro subscription and how refunds work. By subscribing to Piccard Pro, you agree to this policy alongside our Terms and Privacy Policy.

Your plan

Free: $0, up to 5 AI card generations per day, unlimited reviews, all language pairs.
Pro: $4.99/month, up to 1,200 AI card generations per month, unlimited reviews. Billed monthly in advance via our payment processor. No trial period. No annual plan.

One "generation" is one request to create cards, regardless of how many cards (1–5) the request produces.

Cancelling Pro

You can cancel your Pro subscription at any time:

In the app: go to Settings → tap Manage (the subscription button shown when you are on Pro). This opens the subscription management portal, where you can cancel.
By email: contact support@piccard.app and we will cancel on your behalf.

Cancellation stops the next renewal — it does not end access immediately. When you cancel, your subscription remains active until the end of the current billing period you have already paid for. You keep all Pro features for the remainder of that period, after which your account automatically reverts to the Free plan. No further charges occur.

Your consumer rights

Our services come with guarantees that cannot be excluded under applicable consumer-protection law. You may be entitled to a refund or compensation for a major failure, or to have the service remedied for any other reasonably foreseeable failure. Nothing below limits or excludes these rights. If you believe we have failed to deliver the service with due care and skill, contact us at support@piccard.app and we will work with you to resolve it.

Refunds

General stance (subject to your non-excludable consumer rights under applicable law): we do not issue refunds for partial billing periods. Because Pro is a low-cost monthly subscription ($4.99) and the Free plan lets you evaluate the full app before paying, we treat the start of each billing period as a commitment for that month.

We make good-faith exceptions in the following cases:

First charge: if you contact us within 7 days of your first Pro charge and we can see minimal or no usage since subscribing, we will refund it.
Billing errors: duplicate charges, being charged after successfully cancelling, or any charge you did not authorise — report it and we will investigate and refund confirmed errors.
Service outage: a documented multi-day outage that materially prevented use of Pro features during a paid period.

Requests for exceptions should go to support@piccard.app with your account email and the date of the charge.

EU / UK right of withdrawal

Under the EU Consumer Rights Directive (and the equivalent UK regulations), consumers normally have a 14-day right to withdraw from a distance contract for a full refund.

However, this right does not apply once digital content has been supplied with your prior express consent and acknowledgment that you thereby lose the right of withdrawal. Piccard Pro is digital content delivered immediately upon payment.

By subscribing to Pro, you expressly consent to the immediate delivery of the digital content and acknowledge that doing so waives your 14-day statutory right of withdrawal. This waiver takes effect the moment Pro features become available to your account.

This mirrors the statutory exception for digital content and is the standard pattern for digital subscriptions in the EU/UK. The cancellation mechanism described above (cancel until period end, no auto-refund) applies in place of the withdrawal right.

Billing errors and unauthorised charges

If you believe a charge is incorrect, duplicate, or unauthorised:

Contact support@piccard.app with the charge date, amount, and your account email.
We will investigate and respond within a reasonable timeframe.
Confirmed billing errors are refunded in full.

Chargebacks

Please contact us at support@piccard.app before initiating a chargeback or payment dispute with your bank or card issuer. Most issues can be resolved directly and faster than a chargeback.

Abusive or fraudulent chargebacks (e.g., claiming a chargeback to keep Pro access without paying after clearly using the service) may result in suspension of your account and Pro features.

Free plan

The Free plan costs nothing. There is nothing to cancel and nothing to refund. If you only ever used the Free plan, no payment was taken.

Price changes

If we change the Pro price, we will notify you in advance by email and/or in-app before the change takes effect. You can cancel before the new billing period begins to avoid being charged the new price. Continued use after the effective date constitutes acceptance of the new price.

Downgrading

When your Pro period ends (after cancellation or expiry), your account reverts to Free. Cards and review history you created are retained. The Free plan's generation cap (5/day) applies from that point.

Contact

For any question about cancellation, refunds, or billing:

Email: support@piccard.app